Privacy Policy

Introduction

Elysian Travel Group ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy governs the collection, use, disclosure, and protection of personal information collected through the website elysiantravelgroup.com (the "Site").

As a provider of customisable trip packages, we recognise the importance of protecting the personal information of our users and take this responsibility seriously. This Policy outlines how we collect, use, disclose, and protect personal information and applies to all users of the Site, whether visitors, customers, or other parties who interact with it.

By accessing or using the Site, you agree to the terms of this Privacy Policy, as well as the Terms and Conditions of the Site. We do not distribute, lease, or sell your personal information or data to any third parties unless we have your permission or are required to do so by law.

Types of Personal Information Collected

We may collect the following types of personal information from users of the Site:

• a.Contact Information, Your name, address, email address, telephone number, and other contact details. Used to communicate about your trip, provide customer service, and send marketing communications unless you opt out.
• b.Payment Information, Credit card number, billing address, and other payment details necessary to process bookings. Handled via a PCI-DSS compliant third-party payment processor.
• c.Travel Information, Your travel preferences, itinerary, and trip-related details necessary to provide our services and personalise your journey.
• d.Usage Information, IP address, browser type, and operating system, used to monitor and analyse Site usage, improve our services, and prevent fraud.
• e.Other Information, Any other information you provide through the Site or direct communication, such as the nature of an enquiry.

Collection Methods & Purposes

We collect personal information through the following methods:

• a.Directly from you, when you book a trip, contact us, or sign up for our newsletter.
• b.Automatically, via cookies, web beacons, and other tracking technologies that collect information about your use of the Site.

Information is collected for the purposes of providing and improving our services, processing payments and bookings, communicating with you, monitoring Site usage, and complying with legal obligations.

Use & Disclosure of Personal Information

We use and disclose personal information to comply with legal obligations, provide customer service, improve our products and services, communicate with users, provide personalised experiences, and facilitate business operations.

We may share personal information with third-party service providers who perform services on our behalf, including payment processors, customer service providers, and marketing partners, who are required to protect its confidentiality and use it only for the disclosed purposes.

In connection with a business transaction such as a merger or acquisition, we will take appropriate measures to protect personal information and provide notice to users. We will not use or disclose personal information for purposes beyond those described in this Policy without obtaining user consent, unless otherwise required or permitted by law.

Security of Personal Information

We take the security of personal information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect against unauthorised access, use, disclosure, alteration, or destruction.

• a.Physical measures, Strict access controls, secure storage areas, locked facilities, and secure disposal methods.
• b.Technical measures, Firewalls, encryption, and other security technologies.
• c.Administrative measures, Employee training on privacy and security best practices, with access to personal information limited to those who require it.

No method of transmission or storage is completely secure and we cannot guarantee absolute security. In the event of a data breach, we will promptly notify affected individuals in accordance with applicable law.

Cookies, User Choices & Access

When you visit the Site, small text files called cookies are saved on your device. They allow us to remember your preferences, analyse which pages are most useful, and optimise your experience. Cookies do not give us access to your device beyond the data you choose to share.

By using the Site you consent to the use of cookies. If you prefer to opt out, you may change your browser settings to reject third-party cookies, though this may limit certain features of the Site.

You may choose not to provide certain personal information, though this may limit our ability to deliver our services. You may also access, update, or delete your personal information at any time by contacting us using the details below.

Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We may also retain personal information for backup, archival, or audit purposes, for example, retaining records of a trip in the event of a dispute or audit.

Children's Privacy

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been inadvertently collected, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time by posting the revised policy on the Site. We will notify you of any material changes. Your continued use of the Site following any changes signifies acceptance of the updated policy. If you do not agree to the updated policy, you should discontinue use of the Site.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us directly.