Privacy policy

INTRODUCTION

Elysian Travel Group ("we", "us", or "our") is committed to protecting the privacy of our users, and this Privacy Policy governs the collection, use, disclosure, and protection of personal information collected through the website elysiantravelgroup.com (the "Site"). As a provider of customizable trip packages, we recognize the importance of protecting the personal information of our users, and we take this responsibility seriously. We recognize that personal information is information that can be used to identify an individual, such as name, email address, phone number, and payment information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information collected through the Site. It applies to all users of the Site, whether they are visitors, customers, or other parties who interact with the Site. By accessing or using the Site, you agree to the terms of this Privacy Policy, as well as the Terms and Conditions of the Site. If you do not agree to the terms of this Privacy Policy or the Terms and Conditions, you should not use the Site. We do not distribute, lease or sell your personal information or data to any third parties unless we have your permission or are required by law to do so.

TYPES OF PERSONAL INFORMATION COLLECTED

We may collect the following types of personal information from users of the Site:a. Contact Information: We may collect your name, address, email address, telephone number, and other contact details. This information is necessary to communicate with you about your trip and provide customer service. We may also use your contact information to send you marketing communications, such as newsletters or promotional offers, unless you opt-out of receiving such communications.b. Payment Information: When you book a trip through the Site, we may collect your credit card number, billing address, and other payment details. This information is necessary to process payments and bookings. We use a third-party payment processor that is PCI-DSS compliant to ensure that your payment information is secure.c. Travel Information: We may collect information about your travel preferences, itinerary, and other trip-related information. This information is necessary to provide our services to you, such as booking flights, hotels, and tours. We may also use this information to personalize your trip and make recommendations based on your preferences.d. Usage Information: We may collect information about how you use the Site, such as your IP address, browser type, and operating system. This information is necessary to monitor and analyze usage of the Site, improve our services, and prevent fraud and other illegal activities.e. Other Information: We may collect any other information you provide to us through the Site or otherwise. For example, if you contact us with a question or concern, we may collect information about the nature of your inquiry and any other information you provide to us in connection with your inquiry.

COLLECTION METHODS AND PURPOSES

We collect personal information through the following methods:a. Directly from you: We may collect personal information directly from you when you provide information through the Site or communicate with us directly. For example, when you book a trip, contact us with a question or concern, or sign up for our newsletter.b. Automatically: We may use cookies, web beacons, and other tracking technologies to collect information about your use of the Site. Cookies are small text files that are stored on your device when you visit the Site. They allow us to remember your preferences and customize your experience on the Site. Web beacons are small graphic images that are embedded in web pages and email messages. They allow us to track your usage of the Site and determine the effectiveness of our marketing campaigns.We collect personal information for the following purposes:a. To provide and improve our services to you: We collect personal information to provide our services to you, such as booking flights, hotels, and tours. We also collect personal information to improve our services, such as by analyzing usage of the Site and identifying areas for improvement.b. To process payments and bookings: We collect payment information to process payments and bookings.c. To communicate with you about your trip and provide customer service: We collect contact information to communicate with you about your trip and provide customer service.d. To monitor and analyze usage of the Site: We collect usage information to monitor and analyze usage of the Site and improve our services.e. To comply with legal obligations: We may collect personal information to comply with legal obligations, such as to respond to a subpoena or court order.

USE AND DISCLOSURE OF PERSONAL INFORMATION

We use and disclose personal information for the purposes described in Section C above, as well as for the following purposes:a. To comply with legal obligations or protect our legal rights: We may use and disclose personal information to comply with legal obligations or protect our legal rights, such as responding to subpoenas, court orders, or other legal processes, or to investigate or prevent fraud or other illegal activities.b. To provide customer service and support: We may use personal information to provide customer service and support, such as responding to customer inquiries, resolving disputes, and providing technical assistance.c. To improve our products and services: We may use personal information to improve our products and services, such as analyzing user behavior and preferences, conducting surveys and research, and developing new features and offerings.d. To communicate with users: We may use personal information to communicate with users about our products and services, including sending promotional emails, newsletters, and other marketing materials. Users can opt-out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.e. To provide personalized experiences: We may use personal information to personalize the user experience, such as tailoring recommendations and content based on user preferences and behavior.f. To facilitate business operations: We may use personal information to facilitate our business operations, such as processing payments, managing accounts, and fulfilling orders.g. To share with third-party service providers: We may disclose personal information to third-party service providers who perform services on our behalf, such as payment processors, customer service providers, and marketing and advertising partners. We require these service providers to protect the confidentiality and security of personal information and to use it only for the purposes for which it was disclosed.h. In connection with business transactions: We may disclose personal information in connection with a business transaction, such as a merger, acquisition, or sale of assets. In such cases, we will take appropriate measures to protect the confidentiality and security of personal information and to provide notice to users if their personal information will be subject to a different privacy policy.i. With user consent: We may disclose personal information with user consent, such as when a user requests that we share their information with a third party.We will not use or disclose personal information for purposes other than those described in this Privacy Policy without obtaining the user's consent, unless otherwise required or permitted by law.

SECURITY OF PERSONAL INFORMATION

We take the security of personal information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect against unauthorized access, use, disclosure, alteration, or destruction of personal information.These safeguards include, but are not limited to:a. Physical measures: We restrict access to personal information by implementing strict access controls, such as secure storage areas, locked cabinets, and secure disposal methods.b. Technical measures: We use firewalls, encryption, and other security technologies to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.c. Administrative measures: We train our employees on privacy and security best practices, and we limit access to personal information to those who need it to perform their job duties.However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of personal information. In the event of a data breach, we will promptly notify affected individuals in accordance with applicable law.

COOKIES, USER CHOICES AND ACCESS

When you visit a website, little text files called cookies are automatically saved on your computer or other device. They are widely used on the internet and are made to save a small amount of information to ensure that websites run as smoothly as possible while delivering information to the sites' owners.:The server can then use cookies to produce a page that is customized for the specific user, allowing programs to react to you as an individual. They assist in gathering your preferences because they can keep track of them while you browse the Internet.:Cookies permit us to supply you, the user, with an excellent website experience through giving us records to analyze which pages are the most beneficial and engaging, and which aren’t. They do not supply us with access to your computer different than the data you determine to share with us. Cookies only accumulate facts about how you are the usage of the website so that we can provide the an optimal person experience.:By using our site you are automatically providing consent for the use of cookies; however, if you prefer to opt out, you can change your browser settings to reject third party cookies. Be aware that this will prevent you from being able to take advantage of all the features on our site.:You may choose not to provide certain personal information, but this may limit our ability to provide our services to you. For example, if you do not provide us with your name and contact information, we may not be able to contact you regarding your trip or provide you with important updates or information.:You may also access, update, or delete your personal information by contacting us at the contact information below. We will respond to your request within a reasonable timeframe.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. For example, we may retain your name and contact information for a reasonable period of time after your trip in case you have any questions or concerns.We may also retain personal information for backup, archival, or audit purposes. For example, we may retain records of your trip and associated personal information for a reasonable period of time in case of a dispute or audit.

CHILDREN'S PRIVACY

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a children under the age of 13, we will promptly delete such information.

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time by posting the updated policy on the Site. We will also notify you of any material changes to this Privacy Policy.Your continued use of the Site after any changes to this Privacy Policy will signify your acceptance of the updated policy. If you do not agree to the updated policy, you should discontinue use of the Site.

CONTACT INFORMATION

If you have any questions or concerns about our privacy policy, please contact us directly.