Common questions

What people
ask us

Before you reach out

Answers to the questions
we hear most often.

The questions below reflect what clients and prospective clients most commonly want to understand before beginning a conversation with us. They are answered plainly — without evasion and without overselling. If something is not covered here, the right next step is to ask us directly.

Our services

Elysian is a private travel coordination service. We manage every dimension of a journey on your behalf — from the first conversation to your return home.

This includes curated itinerary design, hotel and villa arrangements, private aviation and ground transportation, restaurant reservations, exclusive experiences, VIP airport handling, event coordination, and around-the-clock support throughout your travels. The work is discreet, personally handled, and draws on relationships that are not accessible through conventional channels.

A travel agent books what you ask for. We design what you actually want — often before you have fully articulated it yourself. The difference is the depth of involvement, the quality of access, and the continuity of relationship.

We manage your journey as a single uninterrupted flow, not a sequence of bookings.

We work with a select number of clients — individuals, families, and private groups for whom access, discretion, and seamless execution are the only consideration.

We do not work with everyone who enquires. A brief conversation is how we determine whether the fit is right, for both sides.

The process

Every engagement begins with a private consultation — a single conversation in which we come to understand how you travel, what you value, and what you are hoping to feel.

From there, we design a detailed itinerary and investment estimate for your review. Once approved, we handle everything.

Three. In our experience, that is sufficient for any itinerary to reach the standard it should be. Should your vision shift beyond that, we will advise on any additional considerations with full transparency.

By phone, email, or your preferred messaging platform — consistently and without unnecessary friction.

Once your journey begins, our support is available around the clock. No matter where in the world you are, someone is always reachable.

Openness, reasonable notice, and trust. The more honestly you share your preferences and constraints, the better we can serve you. We ask that itineraries be reviewed promptly, and that any change in plans be communicated as early as possible.

We invest seriously in every client relationship. We ask for the same in return.

Investment

Per Journey  —  $5,000

Annual Membership  —  $15,000  (unlimited journey planning)

All fees are confirmed before any booking begins and are non-refundable.

They are not booking fees. They cover the design of your itinerary, the management of every arrangement, the access our relationships make possible, and the assurance that someone exceptional is overseeing every detail.

The cost of your actual travel — flights, hotels, experiences — is separate and settled directly or through us, depending on the arrangement. A client who travels three or more times a year will find the annual membership the more natural arrangement — and the more considered investment.

If your plans shift after bookings are confirmed, we advocate on your behalf with our partners. Most changes can be accommodated. Where provider policies impose fees, we will advise you clearly before proceeding.

In the event of a cancellation, we work to minimise any fees imposed by airlines, hotels, and other providers. Our own fees are reviewed on a case-by-case basis, always with your interests considered.

Discretion & responsibility

With complete discretion. Your details, preferences, and itineraries are never shared beyond what is necessary to execute your arrangements.

We regard your privacy not as a compliance requirement but as a fundamental part of the service.

We coordinate on your behalf across a network of independent providers — airlines, hotels, experience operators, and others. While we hold every partner to a high standard, we are unable to accept liability for losses or incidents that arise in the course of travel.

Comprehensive travel insurance is strongly recommended for every journey. We are pleased to advise on appropriate coverage.

Our network

Global Travel Collection is our principal consortium — a division of Internova Travel Group and one of the most respected networks in luxury travel.

Affiliation means our clients receive preferential rates, confirmed amenities, and access at properties that recognise the relationship before you arrive.

Virtuoso is the world's leading luxury travel network. Membership is by invitation only — extended to agencies that meet a standard most do not reach.

For our clients, it means the finest hotels, resorts, and experience providers in the world know who we are — and treat you accordingly.

Elysian was founded by Konstantinos "Kostas" Bastas — a luxury travel professional with a decade of leadership at Travel Leaders Group, including as Senior Director of Business Development for the Hotel Division.

Raised in Manhattan. Master's in Hospitality from New York University. Based in Newport Beach, California. Particular expertise in luxury Greece, with a client roster spanning four continents. Every journey is personally overseen by Kostas and his team.

Not covered here?

Still have something
in mind?

Every journey begins with a conversation. We would welcome the opportunity to speak with you.

Get in touch